Privacy Policy

A&M Lloyd Plant Hire Ltd is committed to protecting your privacy and handling your personal information fairly, lawfully and securely. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, hire equipment or otherwise deal with us.

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Who we are

A&M Lloyd Plant Hire Ltd is the controller responsible for the personal information described in this policy.

Our contact details are:

A&M Lloyd Plant Hire Ltd
Llwyn Bach
Bala Road
Dolgellau
Gwynedd
LL40 2YF

Telephone: 01341 423017
Email: info@a-m-lloyd.co.uk

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Information we collect

We may collect personal information that you provide to us, including your name, business or company name, postal address, email address, telephone number, enquiry details, correspondence, quotation or booking information, delivery and collection details, payment and invoicing information and any other information you choose to give us.

When you use our website, limited technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, approximate location and cookie or analytics information.

Please do not submit sensitive personal information through our website enquiry form unless it is necessary for us to deal with your request.

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How we use your information

We may use your personal information to:

• respond to enquiries and requests for quotations;

• arrange and manage plant, machinery or tool hire;

• process orders, payments, invoices, deliveries and collections;

• communicate with customers and prospective customers;

• provide customer service and deal with complaints;

• maintain business, tax and accounting records;

• protect our equipment, employees, customers and legal rights;

• prevent fraud, misuse or unlawful activity;

• improve our website, services and business operations;

• comply with legal, regulatory and insurance obligations; and

• send marketing communications where you have consented or where we are otherwise legally permitted to do so.

Our lawful bases

Depending on the circumstances, we process personal information because:

• it is necessary to take steps at your request before entering into a contract or to perform a contract with you;

• it is necessary to comply with a legal obligation;

• it is necessary for our legitimate interests, including responding to enquiries, operating and improving our business, maintaining accurate records, recovering debts and protecting our property and legal rights; or

• you have given us consent, where consent is required.

Where we rely on consent, you may withdraw it at any time by contacting us.

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Sharing your information

We may share personal information where necessary with service providers and professional advisers who support our business, such as website hosting providers, IT providers, payment processors, accountants, insurers, legal advisers, transport providers and debt-recovery services.

Our website is hosted using Wix, and information submitted through the website may be processed or stored using Wix services.

We may also disclose personal information where required by law, regulation, court order or a public authority, or where reasonably necessary to establish, exercise or defend legal claims.

We do not sell your personal information.

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International transfers

Some website, hosting, software or technology providers may process information outside the United Kingdom. Where this happens, we will rely on appropriate safeguards or another lawful transfer mechanism required under UK data-protection law.

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How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet contractual, tax, accounting, insurance and legal requirements.

General enquiries that do not lead to business may normally be retained for up to 24 months. Customer, contract, payment and invoice records may normally be retained for up to seven years after the end of the relevant transaction or business relationship. Information may be kept for longer where necessary in connection with a complaint, dispute, insurance claim or legal obligation.

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Cookies

Our website may use cookies and similar technologies to operate correctly, maintain security, remember preferences, understand website usage and improve our services.

Some cookies are strictly necessary for the website to function. Other cookies, including certain analytics or marketing cookies, should only be used where you have provided any consent required by law.

You can manage your choices through the website’s cookie banner or settings and through your browser settings. Disabling some cookies may affect how the website functions.

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Marketing

We may contact business customers about similar services where permitted by law and where they have not objected. We will obtain consent where consent is required.

You can stop receiving marketing communications at any time by using any unsubscribe option provided or by contacting us at info@a-m-lloyd.co.uk.

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Security

We use reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to erase your information;

• ask us to restrict how we use your information;

• object to certain processing, including direct marketing;

• request the transfer of certain information to you or another organisation;

• withdraw consent where we rely on consent; and

• complain about how we use your information.

These rights are subject to legal conditions and exemptions. To exercise a right, contact us using the details above. We may need to verify your identity before responding.

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Complaints

Please contact us first if you have a concern about how we handle your information, so that we have an opportunity to investigate and resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

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Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of third-party websites, and you should read their privacy policies separately.

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Changes to this policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices or legal obligations. The latest version will be published on this page with an updated revision date.